in force on 01/01/2023
ARTICLE 1 - Scope
These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale (“The Products”) by the Seller on the site https://naturveda.fr.
The Products offered for sale on the Naturveda site are medical devices, food supplements, cosmetics - in the form of oils, capsules, powders, tablets, balms, creams or sprays.
The main characteristics of the Products (specifications, illustrations, indications of dimensions or capacity, etc.) are presented on the Naturveda website. The Customer is required to read it before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are valid within the limits of available stocks, as specified when placing the order.
These GCS are accessible at any time on the site https://naturveda.fr and will prevail over any other document.
The Customer declares to have read these T&Cs and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure on the https://naturveda.fr site.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
Seller's contact details
ZAC de Lavaur 63500 ISSOIRE (FR)
Registered with the RCS of Clermont-Ferrand 421093089
Intracommunity VAT FR70421093089
Share capital of 40,000 euros
Telephone: 04 73 55 05 05
The Products presented on the site https://naturveda.fr are offered for sale for the following territory: EUROPE.
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and DOM-TOM, the price will be automatically calculated excluding taxes on the invoice.
Customs duties, other local taxes, import duties or state taxes may be payable. They will be the responsibility of the Customer and are his sole responsibility.
ARTICLE 2 - Price
The Products are supplied at the current prices appearing on the site https://naturveda.fr , when the order is registered by the Seller.
Prices are expressed in Euros, excluding and including tax.
The rates take into account any reductions that may be granted by the Seller on the Naturveda site. They are firm and non-revisable during their period of validity. The Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, shipping, freight and delivery charges. These are invoiced in addition, under the conditions indicated on the Naturveda website and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
ARTICLE 3 - Orders
It is up to the Customer to select on the site https://naturveda.fr the Products he wishes to order, according to the following methods:
Adding products to cart: Customers browse the site, view available products and select those they wish to purchase. They can add the products to their basket by clicking on an "Add to basket" button associated with each product.
Cart consultation: Once customers have added products to their cart, they can view the contents of the cart. The cart displays the selected products, their quantity, unit prices, subtotals and order total.
Customers can change quantities or remove products from the cart at this stage.
Placing the order: Once Customers are satisfied with the contents of their basket, they can proceed to the next step by clicking on a "Place order" button - or a similar button. They are redirected to an order page where they must provide their delivery, billing and other information necessary to complete the order.
Choice of payment method: On the order page, Customers can select the payment method they prefer to use to pay for their order. Common options include credit card payments, bank transfers, e-wallets (like PayPal), or other online payment gateways.
Checkout: Once customers have provided all the necessary information and chosen their payment method, they can checkout by clicking on the "Checkout" button - or a similar button. At this point, the order is logged into the system and a unique order number is usually assigned.
Confirmation of the order: After the validation of the order, a confirmation page is displayed, indicating that the order has been received successfully. Customers receive an order confirmation email containing a summary of the order (including products, quantities, prices, delivery information and payment details).
Payment: Depending on the payment method chosen, Customers are redirected to the appropriate payment page to complete the payment. For example, if they chose to pay by credit card, they will be directed to a secure page where they can enter their card information and complete the payment.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the site https://naturveda.fr constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be able to follow the progress of his order on the site.
ARTICLE 4 - Terms of payment
The price is paid by secure payment, according to the following terms:
- payment by credit card
- or payment by check
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is encrypted using the protocol defined by the approved payment service provider involved in banking transactions carried out on the Naturveda site.
In the event of payment by bank cheque, this must be issued by a bank domiciled in metropolitan France or Monaco. Its collection is made upon receipt.
Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.
The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in metropolitan France or in the following area: EUROPE.
Deliveries are made within 5 working days to the address indicated by the Customer when ordering on the site.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.
If the Products ordered have not been delivered within 4 days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than 14 days following the date of termination of the contract, excluding any compensation or deduction.
Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.
When the Customer has himself taken charge of using a carrier that he chooses himself, the delivery is deemed to have been made as soon as the Products ordered by the Seller have been handed over to the carrier who has accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the associated costs will be the subject of additional specific invoicing - on an estimate previously accepted in writing by the Customer.
The Customer is required to check the condition of the products delivered. He has a period of #254 Maximum period for... from the delivery to formulate complaints by mail or email, accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect. Therefore, no claim can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.
The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of article L221-18 of the Consumer Code "For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good". The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the site or any other statement, unambiguous, expressing the desire to withdraw and in particular by postal mail addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the GCS.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back. The return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
ARTICLE 8 - Seller's liability - Warranties
The Products supplied by the Seller benefit from:
the legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order,
the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
Provisions relating to legal guarantees Article L217-4 of the Consumer Code "The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging , assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility".
Article L217-5 of the Consumer Code
"The property is in accordance with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted".
Article L217-12 of the Consumer Code
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods".
Article 1641 of the Civil Code
"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lesser price for them, if he had known them".
Article 1648 paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect".
Article L217-16 of the Consumer Code
"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the good in question, if this provision is subsequent to the request for intervention".
In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery. The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 3 working days following the Seller's finding of the lack of conformity or the hidden defect. This refund can be made by bank transfer or check. The responsibility of the Seller cannot be engaged in the following cases:
non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure,
the photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.
ARTICLE 9 - Personal data
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected only for the execution of the sales contract.
9.1 Collection of personal data
The personal data collected on the https://naturveda.fr website are as follows:
Ordering Products: When ordering Products by the Customer: Surnames, first names, postal address, telephone number and e-mail address.
Payment: As part of the payment for the Products offered on the https://naturveda.fr site, the latter records financial data relating to the Customer's / user's bank account or credit card.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of the Products.
The categories of co-contractors are:
- Transport providers
- Payment institution providers
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.
Contact details of the Data Controller
ZAC de Lavaur 63500 ISSOIRE (FR)
9.4 limitation of processing
Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.
9.5 Duration of data retention
The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.
9.6 Security and privacy
The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Customer and user rights
In application of the regulations applicable to personal data, Customers and users of the https://naturveda.fr site can update or delete the data concerning them as follows:
By deleting his account on the Naturveda website or by sending his request to firstname.lastname@example.org.
- They can delete their account by writing to the email address indicated in article 9.3 "Data controller".
- They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller".
- If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller".
- They may request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller".
- They can also request the portability of the data held by the Seller to another service provider.
- Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the data controller whose contact details are given above.
The controller must provide a response within a maximum of one month. In the event of refusal to grant the Customer's request, the latter must be motivated. The Customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy 75007 PARIS) or seize a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual property
The content of the Naturveda website is the property of the Seller and its partners. It is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
ARTICLE 11 - Applicable law - Language
These T&Cs and the resulting operations are governed by and subject to French law. These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 12 - Disputes
For any complaint, please contact customer service at the Seller's postal or email address, as indicated in ARTICLE 1 of these GCS.
The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute. In this case, the appointed mediator is:
FEVAD consumer mediation
BP 20015 75362 PARIS Cedex 8
The Client is also informed that he can use the Online Dispute Resolution platform:
All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the Seller or by mediation, will be submitted to the competent courts under the conditions of law. common.
This form must be copied, completed and returned only if the Customer wishes to withdraw from the order placed on the site https://naturveda.fr - except exclusions or limits to the exercise of the right of withdrawal according to the applicable GTC.
For the attention of SAS NATURVEDA / ZAC de Lavaur 63500 ISSOIRE.
I hereby notify the withdrawal of the contract relating to the property below:
Order of (indicate the date of the order) -
Client name :
(only in case of notification of this form on paper)